Cancellation & Refund Policy

Easy Cancellation

Orders can be cancelled before dispatch through your order dashboard.

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Refund Processing

Prepaid refunds are initiated within 5–7 business days after cancellation confirmation.

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RTO Handling

Returned shipments may be processed according to the applicable RTO policy.

Customer Support

Contact Alcove Hub support if you need help with a cancellation or refund.

Cancellation & Refund Policy

At Alcove Hub, we aim to make the cancellation and refund process clear and convenient. Please review the following policy to understand when an order can be cancelled and how refunds are processed.

1. Order Cancellation

1.1 Before Dispatch

Orders can be cancelled before they are dispatched. To cancel, go to My Orders and select "Cancel Order" or contact our support team.

1.2 After Dispatch

Once an order has been dispatched, cancellation is not possible. You may refuse delivery, and the order will be treated as a return to origin (RTO).

Important: Please request cancellation before your order is dispatched if you no longer wish to receive it.

2. Refund Policy

Refunds for prepaid orders will be initiated within 5–7 business days of cancellation confirmation.

Refund Method: The amount will be credited to the original payment method used during checkout or your merchant wallet balance.

The time required for the refunded amount to appear in your account may depend on the payment method and the applicable payment service provider.

3. RTO (Return to Origin) & Auto-Credit

If a shipment is returned to origin due to customer unavailability, wrong address, or doorstep refusal:

Wholesale product cost is automatically refunded into the RTO Wallet upon warehouse barcode scan.
Initial courier transit charge ₹127 is non-refundable.
Customer retail collection price is never credited or charged on RTO.

RTO Wallet Platform Usage Policy

Refunds added to your RTO Wallet are strictly platform store credit for purchasing products, re-ordering inventory, and fulfilling new orders on Alcove Hub. RTO Wallet balances are non-withdrawable and cannot be transferred, wired, or withdrawn to a bank account, UPI, card, or external financial account.