Returns Policy

Everything you need to know about returns, return eligibility, shipping, and refunds at Alcove Hub.

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7-Day Returns

Eligible products may be returned within 7 days of delivery.

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Easy Return Request

Submit your return request through the My Orders section of your account.

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Free Return Shipping

Return shipping is free for defective or incorrectly delivered products.

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5–7 Day Refund

Eligible refunds are processed within 5–7 business days after return pickup.

Returns Policy

At Alcove Hub, we want you to receive products that meet your expectations. This Returns Policy explains which products are eligible for return, how to initiate a return, applicable return shipping charges, and the refund timeline.

1. Return Eligibility

Products may be returned within 7 days of delivery if:

  • The product is damaged or defective upon arrival
  • The wrong product was delivered
  • The product significantly differs from the listing description

Return period: Please initiate your return request within 7 days of delivery if your product meets one of the eligible return conditions.

2. Non-Returnable Items

The following products are not eligible for return:

  • Customized or personalized products
  • Products with broken seals or removed tags (unless defective)
  • Items marked "Non-Returnable" on the product page

Important: Products that are specifically marked as "Non-Returnable" on the product page are excluded from the standard return policy.

3. How to Initiate a Return

Follow these steps to submit your return request:

1
Log in and go to My Orders Sign in to your Alcove Hub account and open the My Orders section or Contact through the mail / whatsapp
2
Select Return/Exchange Select the relevant order and click Return/Exchange.
3
Upload product photos & uncut video Upload clear photos & uncut video showing the damaged or wrong product.
4
Return review Our team will review your request and confirm the return within 24–48 hours.

4. Return Shipping

Return shipping charges depend on the reason for the return.

  • For defective or wrong products, return shipping is free.
  • For other reasons, return shipping charges may apply.

Return shipping: Where return shipping charges apply, the applicable amount may depend on the circumstances of the return.

5. Refund Timeline

Once the return pickup has been completed, eligible refunds are processed within 5–7 business days.

Refund Processing

The refund amount will be credited to the original payment method used for the purchase.

The time taken for the refunded amount to appear may depend on the payment method and the applicable payment service provider.

6. Contact Us

If you have questions about a return request, return eligibility, or refund processing, please contact Alcove Hub.

Alcove Hub

Online Store – Home Décor & Lifestyle Products

Phone: +91 97471 73041

Email: alcovehub@gmail.com