Alcove Hub Support
Frequently Asked Questions
Find quick answers about orders, payments, shipping, returns, refunds, and shopping at Alcove Hub.
Alcove Hub is an online store offering home décor,
lifestyle, kitchen, workspace, lighting, and
everyday products for modern living.
Our collections include home décor, kitchen items,
desktop and workspace products, wall decorations,
lighting, lifestyle products, and other useful
everyday items.
You can contact our support team at
alcovehub@gmail.com or call
+91 97471 73041.
We offer delivery across serviceable PIN codes
in India. Availability can depend on the courier
serviceability of your location.
Standard delivery usually takes 3–7 business
days. Deliveries to metro cities typically take
around 3–4 business days, depending on the
destination and courier service.
Order tracking information can be provided through
your order details. Depending on the shipment,
tracking updates may also be sent through SMS or
email.
Depending on the order and destination, shipments
may be handled through logistics and courier
partners such as Shiprocket, Delhivery, BlueDart,
and other available delivery partners.
Orders can be cancelled before dispatch. Once an
order has been dispatched, cancellation is not
possible under the applicable Cancellation &
Refund Policy.
Available payment methods are displayed during
checkout. Payment options may vary depending on
your location and the payment services available
for your order.
Eligible prepaid order refunds are initiated within
5–7 business days of cancellation confirmation.
Return-related refunds are processed within
5–7 business days after return pickup.
Eligible return refunds are credited to the
original payment method used for the purchase.
Cancellation refunds are handled according to the
applicable Cancellation & Refund Policy.
Shipping charges, if applicable, are calculated
during checkout based on factors such as product
weight, dimensions, destination, and shipping
method.
Eligible products may be returned within 7 days of
delivery if the product is damaged or defective,
the wrong product was delivered, or the product
significantly differs from the listing description.
Customized or personalized products, products with
broken seals or removed tags unless defective, and
products marked "Non-Returnable" on the product
page are generally not eligible for return.
Log in to your account, go to My Orders, select
the relevant order, and choose Return/Exchange.
You may be asked to upload photos of the damaged
or incorrect product. Our team will review the
request within 24–48 hours.
For defective or incorrectly delivered products,
return shipping is free. For other return reasons,
return shipping charges may apply.
Still Have a Question?
Can't find the answer you're looking for? Send us a message and our team will be happy to help.